Desitin is one of Germany’s few medium-sized privately owned pharmaceutical companies. It is headquartered in Hamburg, where it produces and sells medication primarily destined for the European market. Desitin has significant expertise in medication for treating epilepsy and Parkinson's disease and offers nearly all of the antiseizure drugs listed in the WHO Model List of Essential Medicines. In Germany, over 150,000 epilepsy patients are being treated with drugs provided by Desitin - which is more than the drugs provided by any other pharmaceutical company. Desitin also develops medication for rare disease and supplements its portfolio with proven over-the-counter drugs sold by pharmacies. With a history spanning over 100 years, Desitin has become synonymous with innovation and tradition for the benefit of patients, and as a company with a solid sense of responsibility for its employees.

Head of Commercial Operations (m/w/d)

Working time: Vollzeit

Your role:

  • the formulation and implementation of innovative strategies in the areas of Business Intelligence & Commercial Analytics, Market Access & Pricing, Customer Service, CRM, as well as tender management
  • the planning, management and controlling of workflows in the business processes
  • identifying areas for process improvement, establishing workflows that serve as blueprints for more scalable solutions
  • results-orientated management and development of your employees
  • optimising data and reporting, including the management and tracking of KPIs
  • providing strategic and tactical guidance for the annual planning of the affiliates as well as responsibility for the global implementation and evaluation of the various planning and forecasting rounds
  • evaluating and presenting business cases and cost/benefit analyses as a basis for sound business decisions
  • optimising pricing strategies to maximise sales revenue (launch prices, reference pricing, active management of discounts, etc.)
  • collaboration with the global marketing and digital teams to identify and implement technologies and platforms that improve the customer experience and increase internal efficiency
  • developing appropriate system processes, methodologies and metrics and effectively utilise technology and relevant data to track performance and inform key stakeholders
  • you will work cross-functionally with our subsidiaries as well as Sales, Global Marketing, Finance, Supply Chain Management, IT and Business Development

Experience & qualifications:

  • a degree in business administration
  • >8 years of management/leadership experience (team and project management), preferably in the pharmaceutical industry (generics experience desirable)
  • you are a strategic and innovative thinker and operational doer who thinks beyond established norms and procedures
  • you are a strong project manager who can focus on the essentials, prioritise, delve into the details and turn the unclear into actionable plans.
  • you are an entrepreneurial and responsible colleague who is measured by results
  • you love to spend your time on metrics and analyses, you consider yourself an expert in spreadsheets and dashboards and know what data you need to collect to make decisions
  • entrepreneurial thinking with the ability to build a compelling business case based on structured analysis of multiple factors e.g. volume, value, risk, price referencing, stakeholder management
  • commercial acumen with a clear customer focus and the ability to change strategic plans according to market dynamics and changing internal requirements
  • you have strong communication and collaboration skills: You liaise with all levels of the wider business teams across the organisation.
  • you are familiar with Customer Relationship Management (CRM) systems and can quickly familiarise yourself with new tools
  • fluency in written and spoken English, sound knowledge of German is desirable  

What we offer:

  • An attractive and competitive salary
  • Flexible working arrangements
  • Interesting work with scope for creativity and autonomy
  • Professional development support and training
  • Wide range of corporate well-being & fitness programs
  • Canteen offering a healthy and varied range of foods
  • A Desitin public transport allowance for the HVV ProfiTicket and
  • Plenty of free parking on our premises



Then we look forward to receiving your detailed application, incl. your possible starting date and salary expectations.

Desitin Arzneimittel GmbH · Personalabteilung · Weg beim Jäger 214 · 22335 Hamburg ·